Technology can be amazing – until it stops working!

Whether your device won't start, lags, takes forever to load a webpage, or keeps crashing, FTS can help — often without you ever leaving home.

How remote support works

No phone trees and no scripted support — you talk directly to Jolene, the owner and technician. With your okay, she connects to your computer over the internet using a secure remote tool and fixes the problem while you watch.

One-Time Remote Session

$125

For non-members who need help once — no membership required. Up to 1 hour.

Most remote sessions are a tune-up request or troubleshooting a software issue.

If we find the device needs to come into the store, we'll schedule a drop-off.

We can't do these remotely:

  • Printers
  • Viruses or pop-ups — the device needs to come into the store
  • Windows 11 updates — they take hours and restart the computer over and over

Not sure if your issue can be handled remotely? Text us first and we'll tell you whether it can be done remotely or if you need to book an appointment.

Book a one-time remote session
★ Best value

Tech Support Membership

$540/year

🎉 Save $60 with code member60Limited time. Ends December 31.

If you use our services 4 or more times a year, this is the deal for you.

Covers 2 devices (laptop, desktop, smartphone or tablet). Additional devices $20/month. Unlimited support by remote, phone, email or in-store — no matter where you bought your device.

Members get remote AND in-store support sessions FREE.

Members also get after-hours support. Reach out outside our office hours and Jolene will help whenever she's available — it can't always be guaranteed, but you get more flexibility than our office hours.

Become a member